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Charge 3 blank screen

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‎07-10-2020 01:53 - last edited on ‎09-16-2020 08:43 by Fitbit Moderator

‎07-10-2020 01:53 - last edited on ‎09-16-2020 08:43 by Fitbit Moderator

Hi there, my Fitbit Charge 3 screen cannot turn on (i charged it for few hours) and it has stop syncing my data. I did try to change the clock face on the app but the screen is still off. This issue happened since March. 

 

 

Moderator Edit: Clarified subject

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‎07-17-2020 08:51 - last edited on ‎09-11-2025 06:23 by Fitbit Moderator

‎07-17-2020 08:51 - last edited on ‎09-11-2025 06:23 by Fitbit Moderator

Welcome to the Community, @Florencechaw.

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-17-2020 08:56

‎07-17-2020 08:56

Mine did the same thing Monday ☹️ I’ve tried everything 

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