Charge 3 blank screen

[mahi85]

Hi, I am facing issue with CH3 screen. Most of time the screen remain black and when I touch the button it does vibrate. There are very few instances when screen turn on for few miliseconds but goes back to black screen again. I don't see the heart rate sensor light either. 

I tries to reset 2-3 times by pressing button for 10 seconds and do see smiley face come up but still issue is not resolved. I know many complained about black screen and reset fixed the issue but in my case I see concessional screen on and reset did not fix the issue. Is anyone facing same issue ?

Thanks

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @mahi85.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

[mahi85]

Unfortunately the issue was not resolved and seem like the device is having HW issue. This is 2nd device in row which unexpectedly malfunctioned just after 1 year of use. Next time Will invest in reliable HW products.