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Charge 3 blank screen

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‎02-05-2021 16:53 - last edited on ‎02-06-2021 02:48 by Fitbit Moderator

‎02-05-2021 16:53 - last edited on ‎02-06-2021 02:48 by Fitbit Moderator

Hi! I’d tried to troubleshoot my charge 3 by connecting it to the charger and press the side button for at least 15s for the smiley face to appear. I did this for many times but no smiley face appear still. I can feel the vibration but nothing happen. Other than this, I also tried to change the face clock using my phone previously connected to my charge 3  to see if it can resolve the black screen issue but I couldn’t connect to my charge 3 via Bluetooth anymore. 

I couldn’t connect to the charge 3 via Bluetooth anyway as well. And had charge for quite sometime already, how can I resolve this ? Is it spoil in anyway? How to check? 

 

 

Moderator Edit: Clarified subject

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‎02-06-2021 02:49 - edited ‎09-29-2023 05:28

‎02-06-2021 02:49 - edited ‎09-29-2023 05:28

Hi there @Jiaying, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 3 as suggested here. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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