Charge 3 blank screen

[Magsr57]

My screen on my Fitbit charge 3 has gone blank. I've tried all suggestions including the long restart and changing click face. It's still blank although it is vibrating. It's fully charged. I was talking to online chat but got disconnected and now can't get back to it as it keeps, saying error on page. So frustrating! I did get a case number though.

Moderator edit: updated subject for clarity. 

[SunsetRunner]

Hello @Magsr57 

I understand you have already contacted Fitbit Customer Service and have a case number assigned to your issue. I don’t work for Fitbit so I can’t speak about what is or is not being done on that end. 

I see you have tried long restart as well as trying to change your clock face going through the Fitbit App. Sometimes it helps to perform a long restart more then once. Just a suggestion. 

• Plug the device into the charging cable.
• While the device is plugged into the charging cable, hold the button down for 15 seconds.
• Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen.
• Remove the device from the charging cable.
• Plug the device into the charging cable again.
• The smiley face icon appears on the screen.

😃 I hope you get things sorted out. Let me know if you decide to try restarting it a few times and it possibly resolved the issue. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Magsr57 and thank you for your assistance @SunsetRunner. I'm sorry to hear about your Charge 3 screen and thank you for mentioning  the steps you have followed and that you have contacted our Support Team.

I noticed that you contacted our team again and already got a resolution.

Keep on visiting the forums. 

[Magsr57]

Hi

Thanks so much for your reply. I have tried restarting it a few times. On the 3rd time the smiley face icon appeared whilst holding button down but only for a couple of seconds. When I unplugged the device the screen was still blank.

Thanks for trying to help. 

[Magsr57]

Hi

No I haven't got a resolution. I've tried to contact them again but was unsuccessful. I have been sent a message offering me a discount on a new watch but that's not what I wanted! 

[SunsetRunner]

Hello again @Magsr57 

I’m sorry that restarting the Charge 3 multiple times has failed to resolve the problem as well as trying to change the clock face through the Fitbit App. 

If you have been offered a discount on a new watch it indicates to me that all troubleshooting tips are exhausted at this point and it has been determined to be unable to be fixed. Because your out of warranty they are not able to offer you a replacement so they offered you a discount on a new watch instead. 

🥺 I’m really sorry I can’t help any further. 

[Magsr57]

Thanks for trying! 

[willjoe]

Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button.

Regards,

Will