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Charge 3 button isn't working

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‎05-30-2020 14:56 - last edited on ‎09-16-2020 19:26 by

‎05-30-2020 14:56 - last edited on ‎09-16-2020 19:26 by

I can’t seem to press my Fitbit Charge 3 button anymore. It’s like there isn’t a button there. And then if I go on something on my Fitbit like the weather, I then have to change the clock face via my phone to reset it as I’m unable to get out of the weather screen

 

 

Moderator Edit: Clarified subject

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‎09-14-2020 11:37 - last edited on ‎06-30-2025 07:47 by Fitbit Moderator

‎09-14-2020 11:37 - last edited on ‎06-30-2025 07:47 by Fitbit Moderator

Welcome to the Community, @Alicemay.

Thanks for troubleshooting this button issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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