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Charge 3 button isn't working

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‎05-31-2020 00:49 - last edited on ‎10-09-2020 11:26 by Moderator Alum

‎05-31-2020 00:49 - last edited on ‎10-09-2020 11:26 by Moderator Alum

My charge 3 is not rebooting, the side button is not responsive either. When doing a reboot from the settings it will not allow me to select the tick, when I touch the screen it goes blank, then when I eventually get side button to work it is back at the original men.

 

Hard reset also does not work, hold in button for 8 or more seconds and it only shows what charge the phone has and no smiley face or fitbit icon appears. I've only had it for 6 weeks. 

 

 

Moderator Edit: Clarified subject

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‎10-09-2020 11:28

‎10-09-2020 11:28

It's great to see you around, @KirsteenM.

 

Thanks for troubleshooting this button issue. Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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