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Charge 3 button jammed and not vibrating

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‎04-07-2021 02:12 - last edited on ‎04-08-2021 08:26 by

‎04-07-2021 02:12 - last edited on ‎04-08-2021 08:26 by

My Fitbit charge 3 is no longer vibrating for anything- I rely on this heavily for incoming messages plus for alarms etc - further the side button has also jammed in - both of these happened in the past 36hrs -

i have looked at every forum available to try and rectify this with all the solutions given all to no avail!! 
this is my second Fitbit and frankly I am at my wits end - should I just give up and move to an Apple Watch ?? 
can anyone help ? 

 

Moderator edit: subject for clarity 

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‎04-08-2021 08:26

‎04-08-2021 08:26

Welcome to the Fitbit Community, @AJK15.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. You can also try reaching our team via chat or phone. Click here to get connected.

 

By the way, I've moved your post to Other Charge Trackers board so we can keep our forums organized.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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