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Charge 3 can't be set up

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‎10-08-2020 12:46 - last edited on ‎11-17-2020 10:19 by Fitbit Moderator

‎10-08-2020 12:46 - last edited on ‎11-17-2020 10:19 by Fitbit Moderator

I was sent a brand new charge 3 as the last one was an overpriced watch that couldn't tell the time and have been trying to set up for over an hour. According to message on screen, linking is taking longer than usual. Have Fitbit given up on running the charge 3 services?

 

 

Moderator edit: updated subject for clarity

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‎10-10-2020 07:29

‎10-10-2020 07:29

Hi @Beanybop, it's great to see you in our Fitbit Community. I'm sorry to hear that your new Charge 3 is taking a long time to be set up. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please restart your Charge 3 as described in this help article. After this, try the setup process again as described in this help page and see if it gets set up properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎10-10-2020 09:43

In response to JuanJoFitbit

‎10-10-2020 09:43

Facing similar issue. Charge 3 not getting updated 

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‎10-18-2020 19:19

In response to JuanJoFitbit

‎10-18-2020 19:19

Did that 

Fitbit won't sync to the app. 

I have no data for days despite wearing the tracker 

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