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Charge 3 can't change clock face

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I recently bought a Charge 3. However, I have not been able to change the clock faces. Every time I try to do it, after I select the clock face that I want the app gets stuck in the loading page and the clock face is never changed. Can you please help me with that?

 

 

Moderator Edit: Clarified subject

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Welcome to the Community, @ViviFZ.

Thanks for troubleshooting this clock face issue. I would like to know if you keep having this problem? If so, check the article: How do I change the clock face on my Fitbit device? and make sure you are following the instructions provided there. Also, check if your Fitbit app and tracker are updated.

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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