Charge 3 dim display

[Lizbeth3]

We keep being told to 'swipe left' to get to settings to try to fix the dim screen issue.  This does not work because we can barely see the screen or some people cannot see anything at all on their screen.  There doesn't appear to be anywhere you can fix this problem on the Fitbit app. What next?  If you don't have a solution that doesn't involve trying to 'see' something on a screen that has no display, I will look into purchasing a fitness tracker from another company.

[EdsonFitbit]

Welcome to the Fitbit Community, @Lizbeth3.

Thank you for informing us about the display issue you experienced with your Fitbit Charge 3.

Please restart your Tracker by following these instructions. In addition, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

If you are still having difficulties with your Tracker, you can try to change the clock face:

• From the Today tab in the Fitbit app, tap your profile picture > Charge 3 tile.
• Tap Clock Faces.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Install to add the clock face to Charge 3.

Hope this helps.