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Charge 3 display and activity issues

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‎01-15-2020 04:32 - last edited on ‎09-24-2020 19:06 by

‎01-15-2020 04:32 - last edited on ‎09-24-2020 19:06 by

Hello,

Starting a few days ago I started noticing black lines across the display and it has now started tracking way too much activity. It has logged close to 1.5 hours of activity and I had barely rolled out of bed. I have cleared the data and restarted the Fitbit, but same issue still exists. Anyone else having this issue?

 

 

Moderator edit: subject for clarity

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‎01-16-2020 06:52

‎01-16-2020 06:52

Welcome to the Community, @smasters722.

 

Thanks for troubleshooting the issue you are experiencing with your Charge 3. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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