Charge 3 display corrupted

[Jessbey]

 

I know a lot of issues has been happening to most of our Fitbit including mine but for about the last month my Charge 3 has been developing lines but now I can hardly see the date and I have the retro clock face with different pages (I had this happen on a Garmin tracker I had years ago and they said it was pixels dying) and since the last app update I followed the directions including unpairing Bluetooth to hopefully get text messages again and it worked for 1 person and stopped again, but I can't get my watch and phone to fully pair. I continue to get calendar notifications and I was able to get notifications on phone calls and other apps (not text). As of today it's just calendar notifications. 

My phone does not see my watch now when I scan to see devices around me, it did before but I never could get it to connect but it connects with it in the Fitbit app.

It's a little puzzling to me. 

I have:

Fitbit app version 3.13 

Samsung s10e

Android version 10

Thanks!

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

It's great to see you around, @Jessbey.

Thanks for troubleshooting this display issue and for the photo. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

[Kimmie0476]

I have had the same issue! My screen was doing the same thing and starting Wednesday it seems like the fitbit was going out. Wednesday and Thursday it keep flickering and vibrate for no reason. It almost flat like it was electrifying me. Then the battery would be low by lunch time. Died by the time I left work. Then as of today my fitbit will not even come on. I have it on the charger and nothing. My fibit is a year old. 

[Jessbey]

Thank you Alejandra for your help! I did get an email and I did get my Fitbit to fully connect to my phone but my screen is getting worse every day. 

[Jessbey]

Since the lasted app update my husband and I are getting all notifications on our charge 3!

Thank you Fitbit!!!!