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Charge 3 display corrupted

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‎01-05-2020 13:16 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

‎01-05-2020 13:16 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

My screen has white large snow like line with 4 smaller vertical lines beside it. I have short & long restarted & changed clock face. None of this has worked.

 

 

Moderator edit: subject for clarity

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‎01-06-2020 03:22

‎01-06-2020 03:22

Welcome to the Forums, @JMarilyn.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-07-2020 06:46

In response to AlejandraFitbit

‎01-07-2020 06:46

I recieved my fitbit as a birthday gift from my children in July 2019.
Purchased in USA. Sure they no longer have receipt .
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