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Charge 3 display corrupted

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‎01-15-2020 04:58 - last edited on ‎09-24-2020 19:06 by

‎01-15-2020 04:58 - last edited on ‎09-24-2020 19:06 by

I have a replacement pebble as my original Charge 3 let water in and stopped working. Now 2 months on the replacement one has black lines appearing across the screen. At first there were 2 or 3 half way down, and now there are a couple of black lines across the top too. I have tried re setting and changing clock face but this makes no difference. 

 

 

Moderator edit: subject for clarity

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‎01-16-2020 03:11

‎01-16-2020 03:11

Welcome to the Community, @Kaz1970.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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