Charge 3 display corrupted

[Amber1977]

I have the white lines and faded looking white screen. I've tried all the suggestions as I've had my Charge 3 since October 2019 and I love it! Was my birthday gift and I've emailed support and no response. Now seeing so many people with the same issue something needs to be fixed. I took off my $400 Michael Kors watch for my Fitbit and I'm about to change back.

Moderator edit: subject for clarity

[Amber1977]

Sorry got it october 2018

[AlejandraFitbit]

Welcome to the Community, @Amber1977.

I am glad to hear that you are enjoying your Charge 3, thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂

[Amber1977]

They offered me a 25% discount on a new gift bit. I was so upset I bought
this when it first came out and it wasn't cheap. I'm getting married in 73
days and dont have $200 to buy another Fitbit because my computer
malfunction or something that was no fault of mine.

Having the amazing fiance I do when I told him what they offered me he said
dont worry about it we will get you another one. Well a couple hours later
I get home from work and he had already went to Bestbuy and bought me
another one brand new on sale for $90 so no need for the discount. I did
buy the optional 2 year warranty this time and if this one dies I'm
switching to an apple watch. My friend has bought 4 fit bit charge 3's due
to the same issue. I wont be that person. Very disappointed in the customer
service.