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Charge 3 display corrupted

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‎02-01-2020 13:13 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎02-01-2020 13:13 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

My Charge 3 has lines across the screen. I have changed the clock face, tried to restart it, not having any luck and when I charged it earlier it was full and went dead in a matter of no time. Can someone help me, I haven't had it a year.

 

 

Moderator edit: subject for clarity

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‎02-01-2020 14:37

‎02-01-2020 14:37

@KenWallace   I believe this is a hardware issue. You should contact customer support using this link. Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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4 REPLIES 4

‎02-01-2020 14:37

‎02-01-2020 14:37

@KenWallace   I believe this is a hardware issue. You should contact customer support using this link. Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎02-02-2020 07:18

‎02-02-2020 07:18

Welcome to the Community, @KenWallace and @Heather-S, thanks for the input.

 

I appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-03-2020 04:03

In response to AlejandraFitbit

‎02-03-2020 04:03

Thank you for responding! I had read other posts and did the troubleshooting so I thought I better go ahead contact them. I need my fitbit lol

Thank you

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‎02-05-2020 05:12

In response to KenWallace

‎02-05-2020 05:12

You are welcome, @KenWallace. If there is anything else we can help you with, do not hesitate to post it.

 

Keep the stepping up! 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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