Charge 3 display corrupted

[Kazbeee]

After a month of use my Charge 3 had a line of pixels at the top that had disappeared (bought Sept 2019) as of Monday the screen is difficult to read as it seems to have a streaky white background and isn't very responsive when button is pressed. Has anyone else had this issue and how do I claim a replacement or refund... Gutted😔

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you here, @Kazbeee.

If your tracker's display is corrupted, I recommend taking a look at this post and follow the instructions provided there. And for more information about our warranty policy, click here.

Let me know the outcome. 🙂

[Kazbeee]

Hi

I had previously completed the restart method and nothing changed I have
completed this process again as you have advised but the problem still
remains further to the above problem I also have to press button to
activate display.

[Kazbeee]

Hi AlejandraFitbit could you advise me how I can return my Fitbit due to the issues that I have that I cant solve.  It isn't fit for purpose 

[AlejandraFitbit]

Thanks for getting back, @Kazbeee.

I am sorry for the delay in respond. Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂