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Charge 3 display corrupted

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‎02-08-2020 20:47 - last edited on ‎09-22-2020 14:19 by Fitbit Moderator

‎02-08-2020 20:47 - last edited on ‎09-22-2020 14:19 by Fitbit Moderator

Hello,

 

I have seen this issue posted several times but nobody seems to have been able to fix it. My Fitbit has suddenly faded and shows white lines through the screen, like a dying iPhone. It hasn’t been knocked or damaged. It is waterproof so that isn’t the issue as well. It is a technical fault?

 

I have tried restarting it and clearing data as advised by all other threads of this vein.

 

Thanks all,

Sarah

 

 

Moderator edit: subject for clarity

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‎02-09-2020 03:18 - last edited on ‎09-11-2025 07:35 by Fitbit Moderator

‎02-09-2020 03:18 - last edited on ‎09-11-2025 07:35 by Fitbit Moderator

Welcome to the Community, @Sarahhooper.

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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