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Charge 3 display corrupted

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‎05-01-2020 02:24 - last edited on ‎09-17-2020 11:03 by Fitbit Moderator

‎05-01-2020 02:24 - last edited on ‎09-17-2020 11:03 by Fitbit Moderator

Just started noticing lines across and down my screen? See from other posts there doesn’t seem to be a way to fix this other than a replacement?

 

My Fitbit is just under 18 months old. Is it still covered under warranty? Very disappointed if so!

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎06-14-2020 08:36

‎06-14-2020 08:36

It's great to see you around, @LadyDonnington.

 

Upon checking with our support team, I was told that a case was created for you. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-14-2020 09:20

In response to AlejandraFitbit

‎06-14-2020 09:20

Hi, I was able to get this resolved by contacting support. They posted a replacement out last week.

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‎06-14-2020 09:38

In response to AlejandraFitbit

‎06-14-2020 09:38

Hi,

I have a similar issue wit my display, worked fine till yesterday but now all black. I get lines and patterns when I try the 8 second and 15 second reset processEs I’ve read about on here, but the screen doesn’t come back on at all and the unit no longer syncs to my mobile app.

Any ideas what I can do?

many thanks in advance 🙏🏻

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‎06-14-2020 09:48

‎06-14-2020 09:48

I am having the same problem with the screen just fading to black.   It is still sending notifications but I can't see anything on the screen now.   Is there a problem or how do I report this?  Tried chat line but never get closer than 30+.  Can anyone help?

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