Charge 3 display corrupted.

[BR123]

My Charge 3 developed dead pixel which made it unreadable, then the display went dead several days later. Sent pictures, receipt, etc. to Fitbit support. Numerous email/twitter exchanges with the end result of too bad.

I hope everyone else has better experiences with their product(s). A log of my exchange and details is below.

May 13, 2020

Thanks for letting us know how you feel regarding our Customer Support Service and brand, we're always improving to provide the best assistance we can.

Upon reviewing in our system, we can confirm that you have been a loyal Fitbit customer over the years, having 3 Fitbits backed up by our brand, we hope you can reach all of your fitness goals, even when it's without us.

Please keep in mind that our doors will be always open for you in case you need further assistance with any other inconvenience your Fitbit products can present, so never hesitate to contact us back in case you need it.

Thank you for being a part of the Fitbit family. Please let us know if you have any questions, we'll be happy to assist you.

Sincerely,

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May 13, 2020

I have not received any type of discount offering in my email.

My Fitbit was only 16 months old when it failed. I recognize that it is out of warranty, however, clearly there is some sort of manufacturing or component issue that caused it to fail, or the planned lifecycle of your product is extremely short.

This is the third Fitbit product I have owned but considering my user experience with this Fitbit 3 and now being asked to buy another, I doubt I will be reinvesting in any Fitbit products going forward.

While your customer service was responsive, the result was disappointing.

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May 08, 2020

Thanks for all the information you provided us.

After checking our system, we could find that this Charge 3 is not under warranty now, the warranty period expired on December 25 2019. The warranty period last a year, however after checking the system with our team we notice that you have been a great customer for Fitbit and we want to give you an special discount for a new Fitbit, we hope you enjoy it. The link with the discount was sent to your email.

We are always here to help you and give you all the information about the warranty and the fitbit you are using.

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @BR123.

I understand how are you feeling and appreciate the information provided. As you were told, our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see: fitbit.com/legal/returns-and-warranty. We thank you for being a customer and hope that the discount will help keep you in the Fitbit family.

Let me know if you need anything else.