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Charge 3 display corrupted

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‎05-20-2020 09:21 - last edited on ‎09-16-2020 19:50 by

‎05-20-2020 09:21 - last edited on ‎09-16-2020 19:50 by

I received the Charge 3 for Christmas and have loved it so far!

 

A few weeks ago, I started to have issues where the screen wouldn’t turn on quickly with one push of the side button. It was taking 2 or 3 tries. I wasn’t worried about it and assumed it was due for a charge. Now, within the last few days, the screen has slowly started to disappear (black lines running through) to where I can’t read the time or the seconds. However, the date is perfectly legible.  

Anyone ever had this issue? Any ideas how to fix it? I tried charging fully, restarting, etc. I sure hope this isn’t the end of the charge since it’s only 5 months old.

Thank you!

 

 

Moderator Edit: Clarified subject

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‎09-09-2020 09:18 - last edited on ‎06-30-2025 07:37 by Fitbit Moderator

‎09-09-2020 09:18 - last edited on ‎06-30-2025 07:37 by Fitbit Moderator

Welcome to the Community, @BeccaS12.

I appreciate your preference to our products and the efforts in trying to fix this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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