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Charge 3 display corrupted

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‎05-26-2020 22:44 - last edited on ‎09-17-2020 05:29 by Moderator Alum

‎05-26-2020 22:44 - last edited on ‎09-17-2020 05:29 by Moderator Alum

Charge 3 purchased in Nov 2018; replaced by Fitbit in July 2019 when dead horizontal lines appeared. Issue has appeared in new device, along with a screen white out. 
I have changed my clock face. 
I have done a hard restart. 
I have performed a long restart. 
Moderator, am I within the warranty period of my replacement Charge 3 and how can I go about getting this one replaced as well? Hopefully third time will be a charm as I’ve been using Fitbit products since 2013! 😢

thank you. 

 

 

Moderator Edit: Clarified subject

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‎09-17-2020 05:30

‎09-17-2020 05:30

It's great to see you around, @Meaghanmcb.

 

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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