Charge 3 display corrupted

[CustomerBMG]

I'm on my second Fitbit Charge 3 and both have experienced corrupted screens both within the 12 month warranty. I've tried all the fixes and spent hours with support on both devices and all that Fitbit can over is a 25% discount to role the dice on a third and hope it does happen.

I really enjoy using the device; however, there is an obviously defect that Fitbit will not acknowledge or stand behind. The customer service has been very poor! Has anyone else had this experience?

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @CustomerBMG.

I understand how are you feeling and appreciate all the efforts in trying to fix this display issue. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period.

Since your device is out of this period, and therefore is not eligible for repair or replacement, you were offered a discount to thank you for your loyalty to Fitbit. For more information about our warranty, I recommend clicking here.

Also, if you are interested in using that discount, you can check out our comparison page and look for the device that meets your needs. We thank you for being a customer and hope that the discount will help keep you in the Fitbit family.

Let me know if you need anything else. 🙂