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Charge 3 display getting dim

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‎06-05-2020 15:43 - last edited on ‎10-09-2020 11:35 by Moderator Alum

‎06-05-2020 15:43 - last edited on ‎10-09-2020 11:35 by Moderator Alum

Hello, I've had my Charge 3 for less than 3 months and now it seems that the brightness is affected. My brightness setting is on normal but I have to turn all my lights off (at night) for me to see the screen properly. I have tried to reset my device and change the settings this has made no difference at all. I've tried to find how to contact Fitbit but have had no luck and I do not have twitter.

 

 

Moderator Edit: Clarified subject

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‎10-09-2020 11:39 - last edited on ‎06-30-2025 08:00 by Fitbit Moderator

‎10-09-2020 11:39 - last edited on ‎06-30-2025 08:00 by Fitbit Moderator

Welcome to the Community, @TayDragonis.

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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