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Charge 3 display getting dim

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‎06-18-2020 13:22 - last edited on ‎11-09-2020 10:16 by Moderator Alum

‎06-18-2020 13:22 - last edited on ‎11-09-2020 10:16 by Moderator Alum

I’ve not had my charge 3 a year yet and a couple of days ago the screen went black, but the button still vibrated and it still tracked my steps etc. So I tried the restart process and it came back on however now the screen has started to fade! It’s now fading to the point where I can barely see in certain lights. I’ve tried restarting it again, changing the clock face but it’s fading from the top down. What can I do? 

Thank you 

 

 

Moderator Edit: Clarified subject

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‎11-09-2020 10:17

‎11-09-2020 10:17

Welcome to the Community, @Emmawainer03.

 

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-09-2020 10:34

In response to AlejandraFitbit

‎11-09-2020 10:34

I've just had exactly the same issue. Tried the troubleshooting solutions but these didn't work. Had an online chat with Fitbit customer support a week ago today. They were brilliant and explained it was a known problem.  My replacement pebble arrived today. So pleased. 

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