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Charge 3 display issues

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Over the past three days, I've read through a lot of the forum posts and tried a restart, fulling charging my device, and ignoring it/hoping it gets better.

 

When I connect to the Fitbit app on my iPhone, it syncs and works. However, I cannot get my display to come up on the actual device after a couple of taps. When the display does come up, the analog clock face isn't working (seconds don't tick by), and I can't swipe through anything or change what stats I see under my clock.

 

The next time I get my display to come up, I see where the device has responded to the taps it had minutes before, but will not work at the time I'm trying to get it to work. Any help would be greatly appreciated!

 

 

Moderator edit: subject for clarity

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A warm welcome to the Forums, @Jorda72.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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