Charge 3 display issues

[austex2020]

This problem started 2-3 weeks back. When I try to scroll the screen nothing happens, then when the screen lights up.. it shows to have scrolled. Then when I try to scroll forward or back.. same thing.. doesn't scroll.. screen goes blank.. when the screen is lit up (either through the button or wrist moving) it has scrolled to something else.

I tried the recommended method... where I connect it to USB, press and hold the button, the happy/smiley face comes up. The screen works for 5 mins or so after that and then goes back to the above behavior.

The Fitbit HAS NOT been dropped or used in water. Looks brand new after 12+ months. I love the device and would like a resolution on this. Any feedback is really appreciated.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @austex2020.

Thanks for troubleshooting this display issue, it's great to hear that you are loving your Charge 3. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

[austex2020]

 I did get an email fro the rep asking me to 15 sec reset.. but

I tried the recommended steps many times over couple of hours.

Unfortunately, I never got the 15 sec option to work.

Every time, at the 8 sec mark, i would get the smiley face.. and after that either i would see the battery charge % symbol or the setting for the face (in my case the time, steps etc)

Waiting on more suggestions ...