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Charge 3 display not properly working

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‎07-21-2020 19:20 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

‎07-21-2020 19:20 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

My Charge 3 is 2 years old (last exchange due to defective syncing).  I stopped trying to track most things because they never work on any or aren't very accurate except steps (and distance varies for same walks).  I just started wearing for pool therapy after a complete knee replacement and suddenly the screen is completely discombobulated and brightness faded to the point I can't read well unless in a dark area.

 

Anyone know of any fix? Tried changing brightness, resetting, etc but I think it's just dying...

 

Thinking it's time to suck it up and go to a more reputable competitor...

 

Moderator Edit: Clarified subject

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‎07-24-2020 19:27 - last edited on ‎07-15-2025 08:04 by Fitbit Moderator

‎07-24-2020 19:27 - last edited on ‎07-15-2025 08:04 by Fitbit Moderator

Hi @courtneyld, it's nice to see you again participating here in the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Because you're still experiencing the issue with your Charge 3 display even after trying our restart process, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you very soon.

In the meantime they contact you, let me know if you have any additional questions.

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