Charge 3 display not working

[Clarensg]

Mine started this yesterday. I’m so frustrated. I’ve tried a hard reset and it didn’t help. It seems like as soon as they are out of warranty they quit. I’m not sure I can afford to keep buying new ones.

Moderator Edit: Clarified subject

[LiliyaFitbit]

Welcome to the Fitbit Community, @Clarensg.

I am sorry to hear your Charge 3 display is not working. Thanks for trying to resolve this, I totally understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

Let me know if you have any questions.

[Nanaaswell]

My Charge 3 display is not working. It has vertical lines through the screen and it's draining the battery really fast. I tried a reset, changed the clock face, and did a long reset. The lines are still there. I purchased it on February 4, 2020. Is it possible to get a replacement? This is the fourth Fitbit I've purchased. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Nanaaswell.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your troubleshooting efforts and the additional details, I understand your concern. I could see that you got in touch with our Support team about this and that they were able to help you. Thank you for your time and efforts.

I'll be around if you have any questions. 

[dmgnp]

I need help. This is my third Fitbit in less than 5 years. Fitbit charge 3 now. Noticed the screen was off centered. Then I just got flickering lights throughout. I plugged in charger and did hard test multiple times. Got the happy face off center screen and for a few moments saw screen. Now black screen and not resetting. I do t even get my Fitbit wet! 

[LiliyaFitbit]

Welcome to the Fitbit Community, @dmgnp.

Thank you for joining the thread and sharing the details of the issue with your Charge 3 screen. I appreciate your efforts to resolve this, I totally understand how you are feeling and I am here to help. I recommend doing the following:

1. Please confirm the steps to restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?
3. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.

[Nanaaswell]

I contacted Customer Service and they are sending me a replacement. They told me my Fitbit is defective. Thank you for responding to my post.

[LiliyaFitbit]

Hi @Nanaaswell, thank you for your reply. 

I am glad to hear that our Support team took care of your case and now you'll receive a replacement. Thank you for posting the update here. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!

[dmgnp]

Thank you for your response. I managed to restart again and am able to see
screen again. I can also change the clock faces.
How do I get the screen to stay on longer? It use to just turn on when I
moved my hand to read it but now I have to constantly tap the screen to see
it
Appreciate support!



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[LiliyaFitbit]

Hi @dmgnp, thank you for your reply.

I am glad to hear you can see the screen on your Charge 3 now. Thank you for posting the update here. I understand your concern about the screen wake feature when you can wake up the screen by turning your wrist. I recommend checking if this feature is turned on: press and hold the button and you can tap Screen Wake setting to confirm it's turned on.

For more information, see How do I see the time on my Fitbit device?

Let me know how it goes, I'll be around.

[dmgnp]

screen wake is on. only last 4-5 seconds. Does not come on when I turn my
wrist. Even though I can now see my screen- it is not centered and when I
try to swipe with my finger to get to another feature I lose everything
again and have to plug back in and restart. I;m starting to believe that
somehow as well as I have taken care of this fitbit- it has a defect of
some sort.
Here is the display now..


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