Charge 3 display won't turn on

[lh001]

My screen on charge 3is not responding. Tried all the fixes. Any ideas? 

Moderator Edit: Clarified subject

Moderator Edit: Label

[RicardoFitbit · Accepted solution]

Hello @lh001, your participation here in the Community Forums is appreciated.

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

Looking forward to your reply.

[Bosbok1]

I now have a collection of 3 Fitbit charge 3 units acquired over a period of 28 months. 1st one white stripes down display. 2nd black horizontal lines across screen. 3rd one has a blank screen. All work fine except for the screen errors. And Fitbit support say I'm out of warranty and cant help. There is obviously an issue with displays and I cant see how Fitbit can deny me a replacement if the average lifespan of these units is about 10 months.

I am certainly not rough with them and don't seem to be the only person having issues.

None of the recommendations for fixing have worked on any of them.

[WilsonFitbit]

Hello @Bosbok1. Welcome to the community forums. 

I'm very sorry for the experience and thank you very much for taking the time to provide your feedback. I'd like to let you know that this is very important since it helps to continue working on improvements to our services. 

On a side note, I was able to confirm that you have reached out to our Support Team and they're working on your case. Since you have received assistance from them, I suggest you to update your case if you have any additional questions about the outcome of your case. 

See you around.