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Charge 3 does not charge

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‎03-01-2022 11:27 - last edited on ‎03-03-2022 09:42 by Fitbit Moderator

‎03-01-2022 11:27 - last edited on ‎03-03-2022 09:42 by Fitbit Moderator

My charge 3 does not charge.  The battery icon does not appear. The pins are locked correctly.

 

 

Moderator edit: updated subject for clarity and label. 

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‎03-03-2022 05:46

‎03-03-2022 05:46

Hi @Etiennette1  you have posted in the Alta Forum so I will move you query to the Charge 3 forum.

As farms charging goes, try restarting the tracker a few times and see if that helps. If it doesn't change anything have a look at THIS Help Article on charging problems. If nothing there helps then you will need to contact Fitbit Support  

Restart your Tracker  

 

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Helen | Western Australia

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‎03-03-2022 09:59 - edited ‎03-03-2022 09:59

In response to NellyG

‎03-03-2022 09:59 - edited ‎03-03-2022 09:59

Welcome to the Fitbit Community, @Etiennette1. I'm sorry to hear your Charge 3 isn't charging and for letting us know that the pins are locked correctly. 

 

Please follow the instructions that @NellyG shared with you in order to charge your tracker  again.

 

Thank you for your assistance @NellyG.

 

Have a nice day. 

Andrea | Community Moderator, Fitbitp>

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