Charge 3 face not displaying

[Anne987]

Fitbit is still syncing with phone but screen is completely blank.  It's fully charged.

[SunsetRunner]

Hi, hope the Charge 3 works the same as the Versa. Therefore I would advice to restart your Charge several (4-5) times in a row to solve this problem. Usually this method does the trick.

[NellyG · Accepted solution]

Hi @Anne987 If restarting your Charge 3 doesnt work then try a Long Restart. If that doesnt get the screen working, try changing the clockface in the app. Please come back here if yiu are still having problems.

I will move your post to the Charge 3 forum

Restart your tracker

CHARGE 3 LONG RESTART
Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.

[Anne987]

Thank you. Changing the clock face via the App has worked. 😊

[NellyG]

Yee haaa! So glad it worked ☺

[RLM71]

I have tried changing the clock face 3 times, the short 8-second restart, the long 15-second restart, restarted my phone 3 times, and after all of that my screen is blank on my Charge 3. I believe the watch is still working but it is the display that is refusing to show me anything at all. In the past changing the clock face would do the trick. What is wrong with this watch!? It works then all of a sudden the display goes blank. Please help! Thanks.

[NellyG]

Hi @RLM71 You will need to co tact Support as none of the troubleshoots helped.

Fitbit Support  

[Rewritten]

I have attempted the long restart several times. I have changed the face several times on the app, and this thing still won't display anything. It is tracking though. I just can't see it on the Charge 3. I can only see progress on phone.

[YAHSaxon]

Thanks. This worked.

[WilsonFitbit]

Hello everyone. @YAHSaxon Welcome to the community forums. 

@YAHSaxon I'm glad to hear that the instructions shared in this thread worked for you. For those who still need further assistance, I recommend contacting our Support Team. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

Also, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.