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Charge 3 flickering between screens

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‎01-20-2020 07:28 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

‎01-20-2020 07:28 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

Hi when i put my fitbit on the charger the charging screen starts to flicker and scramble. I have tried to reboot and that didn't fix it. Not sure how to fix this problem.

 

 

Moderator edit: updated subject for clarity

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‎01-21-2020 06:20 - edited ‎02-23-2024 03:19

‎01-21-2020 06:20 - edited ‎02-23-2024 03:19

Hi there @alibear79, welcome to the Community Forums. Thanks for the details provided about your Charge 3's behavior and for taking the time to troubleshoot it prior to contacting us. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


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