help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 getting hot while charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-13-2020 16:49 - last edited on ‎09-28-2020 07:40 by Moderator Alum

‎05-13-2020 16:49 - last edited on ‎09-28-2020 07:40 by Moderator Alum

Any advice: I purchased a Fitbit May 30, 2019. Worked well until it didn’t. One day in July it died. When I plugged it in to charge it got extremely hot and would not work. About a week later it turned on. Battery lasted about 3 hours. Charged and became extremely hot again. Put it in the drawer for a few months, plugged it in, worked fine for a few hours. This repeated until I finally gave up. Plugged it in today and it has been working for an hour or so. Anyone else had this happen? Really thought it would last longer than 3 months. 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-28-2020 07:41

‎09-28-2020 07:41

Welcome to the Community, @tnteacher33.

 

Thanks for troubleshooting this battery issue. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes