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Charge 3 has a black screen

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‎07-23-2021 07:51 - last edited on ‎07-23-2021 08:05 by Fitbit Moderator

‎07-23-2021 07:51 - last edited on ‎07-23-2021 08:05 by Fitbit Moderator

My charge 3 did this until it just went totally black.  Only lasted 2 years.  Not a very good product survival rate!

 

 

 

Moderator edit: subject for clarity/label 

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‎07-23-2021 08:11 - edited ‎07-23-2021 08:13

‎07-23-2021 08:11 - edited ‎07-23-2021 08:13

Hello @4vxnfw. Nice to see you around. 

 

I'm very sorry for the experience and thank you very much for the information and for any step you've followed prior to posting. At this time, I'd recommend following the suggested troubleshooting steps in this thread. 

 

If those tips don't help, I suggest contacting our Support Team for further assistance. Note that you can contact them through the link provided in that thread or you can contact them by clicking here. You can get in touch with them through chat or over the phone, but phone wait times have been longer than normal. 

 

Also, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

Lastly, please note that I've moved your post to the Other Charge Trackers board to keep our forums organized. 

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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