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Charge 3 has a pixelated screen

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‎06-19-2021 05:03 - last edited on ‎06-19-2021 06:00 by Fitbit Moderator

‎06-19-2021 05:03 - last edited on ‎06-19-2021 06:00 by Fitbit Moderator

Hi, 

 

my device has started to show a pixelated screen. I can no longer view the date and there are white lines making the other data very difficult to read. And it appears to be getting worse. Iv tried a restart and this does not seem to fix it. 

 

 

 

Moderator edit: subject for clarity

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‎06-19-2021 06:04

‎06-19-2021 06:04

Hello @Mattwright92. Welcome to the community forums. 

 

Thank you for the detailed information and for the troubleshooting steps you've tried. It seems that you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

 

On a side note, I recommend explaining the inconvenience and make sure to mention the troubleshooting steps you performed, this way our Support Team can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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