Charge 3 has lines across the screen and battery won't last

[SunsetRunner]

My device has about 9 lines across the top of varying sizes that kind of stay at the top. The touch screen is finicky and there's lines at the bottom. Literally two weeks ago my battery would last 5 days, now all of a sudden I charge it 3 times a day or more, it says fully charged but dies sometimes an hour later, sometimes 10 minutes later. It vibrate and goes on random screens all the time. I try to reset and it doesn't work. I tried soft and hard and it won't reset. I've had the fitbit for a year and 4 months. 

Help!

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi @SunsetRunner, welcome to the Community Forums. We apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear about the issues you've been experiencing with the screen and battery of your Charge 3. Thanks for taking the time to troubleshoot your tracker prior to posting here. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. If you have any further questions in regards to the resolution give, please reply back to the last email you received on April 20th so they can continue assisting you. 

We hope to get you back on track soon. 

[SunsetRunner]

Hi Marrefitbit,

As I've stated to someone else who previously said the same thing you did,  NOONE AT FITBIT SUPPORT HELPED ME! Yes I called and a ticket was created but that doesn't mean I was helped.  This issue is still ongoing and not fixed and fitbits response was here's 25% of your next piece of crap fitbit tracker that will break after warranty again so keep throwing your money away.  That's not a solution!

Thanks, 

Tiffany

[MarreFitbit · Accepted solution]

Hello @SunsetRunner. I am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit trackers.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

As you've mentioned, you've already spoken to our Customer Support Team  who gave the 25% discount option as per our Warranty Policy. This is the best option to help you get back on track with the Fitbit family I'm sure our team will be more than glad to help you further with this. As mentioned in my previous post, if you have any further questions in regards to the resolution give, please reply back to the last email you received on April 20th so they can continue assisting you. 

While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.   

Let me know if you have any questions present.