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Charge 3 has syncing difficulties

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‎01-24-2020 10:20 - last edited on ‎09-23-2020 17:42 by Fitbit Moderator

‎01-24-2020 10:20 - last edited on ‎09-23-2020 17:42 by Fitbit Moderator

Got new fitbit charge 3 in december, all day sync is turned on, but does not work, tried numerous fixes, manual syncing takes forever as well, please help fitbit. I know that there are so many issues ever since google has taken over. There have been syncing issues ever since i bought it.

 

 

Moderator edit: updated subject for clarity

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‎01-25-2020 07:42

‎01-25-2020 07:42

Hi there @c0n0r, welcome to the Community Forums. Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. I appreciate you've taken the time to troubleshoot the syncing difficulties prior to posting here. 

 

Besides the steps you've tried so far, I'd recommend trying the following:

 

- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON


We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


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