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Charge 3 is experiencing syncing issues

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‎04-15-2021 13:57 - last edited on ‎04-16-2021 04:08 by Fitbit Moderator

‎04-15-2021 13:57 - last edited on ‎04-16-2021 04:08 by Fitbit Moderator

I had trouble syncing my charge 3 , I eventually managed to get it to sync after uninstalling several times however within 30 mins of putting on my wrist it loses connection, if I remove it from my wrist it will sync and stay connected???? Any ideas please , luckily I still have my charge 2 so have gone back to using that !

 

 

Moderator edit: subject for clarity

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‎04-16-2021 04:11

‎04-16-2021 04:11

Hello @Mazcullum. Welcome to the community forums. 

 

I'm sorry to hear this and thank you for the information and the troubleshooting steps you've tried prior to posting. I was able to see that you reached out to our Support Team and they provided information and assistance. Since you have received assistance from them, I suggest you to update your case if you have any additional questions about the outcome of your case. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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