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Charge 3 is not vibrating for notifications

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‎03-29-2021 04:48 - last edited on ‎03-29-2021 05:35 by Fitbit Moderator

‎03-29-2021 04:48 - last edited on ‎03-29-2021 05:35 by Fitbit Moderator

I have an A51 4G cell phone through straight talk. I have done all the steps to have the two systems sync. Turned both off and on turned off bluetooth back on. Unpaired and repaired the devices. Is the charge 3 compatible with the A51 4G cell phone? I have not had any problems with other straight talk phones.

 

 

Moderator edit: subject for clarity

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‎03-29-2021 05:42

‎03-29-2021 05:42

Hello @cvandenberg Welcome to the community forums! 

 

Thank you for the information and for the troubleshooting steps you've tried! Note that if your mobile device meets the requirements listed in this link, it means that it is compatible with the Fitbit App and it should work correctly. 

 

If you confirm the compatibility and your Charge 3 still doesn't vibrate with notifications, please make sure that the DND (Do not disturb) option is enabled on your Charge 3. When the do not disturb setting is on, notifications, goal celebrations, and reminders to move don't cause the tracker to vibrate or the screen to turn on. 

 

If that is not the case, I recommend taking a look at our help article for tips and suggestions: 

How do I get notifications from my phone on my Fitbit device?

 

Hope this helps! 

Wilson M. | Community Moderator, Fitbit.
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