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Charge 3 is overheating

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‎12-29-2019 00:51 - last edited on ‎09-29-2020 10:29 by Fitbit Moderator

‎12-29-2019 00:51 - last edited on ‎09-29-2020 10:29 by Fitbit Moderator

My Fitbit discharged from 100% to 2% in two minutes then went off. It has not powered on since and overheats when plugged into the charger.

 

 

Moderator edit: subject for clarity

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‎12-30-2019 03:04

‎12-30-2019 03:04

Welcome to the Forums, @JonKe.

 

Thanks for the information provided, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-23-2020 08:24

In response to AlejandraFitbit

‎06-23-2020 08:24

I have this same isse! - very hot when charging and cannot get it to turn on, Fitbit charge 3- need to aid in my disability

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