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Charge 3 is stuck

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‎01-21-2020 20:51 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-21-2020 20:51 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

My Fitbit Charge 3 is stuck in the exercise tracker mode. I noticed when I double tapped the side button to try and stop it from tracking my run, the “finish” button won’t show up. Normally the double tap always works when trying to exit exercise mode. I tried plugging it into the charger but it’s still tracking my run, 6 hours after it ended. Any ideas?

 

 

Moderator edit: subject for clarity

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‎01-22-2020 03:11

‎01-22-2020 03:11

Welcome to the Forums, @BruinsFan22.

 

Thanks for troubleshooting this stuck issue. I recommend restarting the device by following the instructions provided in the help article: How do I restart my Fitbit device?.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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