Charge 3 is unresponsive

[ScottPierce]

I've tried the reboot and have no vibration and no screen display. I've cleaned my charger and the back of my fitbit and retried the reboot steps and nothing. I've had a blank screen for 3 days. It won't charge, sync, or turn on. Please let me know if there's anything I can do.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Suussnel, welcome on board. I'm sorry to hear about your Charge 3's behavior. I understand where your concern is coming from. Thanks for taking the time to fix your tracker prior to posting here. I'll be glad to help you.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

[ScottPierce]

Thanks you I will keep an eye out for the email. 

[MarreFitbit]

Hi @ScottPierce, you're very welcome. 🙂 Let me know if there's anything else I may do for you in the meantime.