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Charge 3 isn't lighting up

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‎08-23-2021 07:27 - last edited on ‎08-23-2021 10:58 by Fitbit Moderator

‎08-23-2021 07:27 - last edited on ‎08-23-2021 10:58 by Fitbit Moderator

I received a Charge 3 as a gift 1.5 years ago and now nothing lights up on the band but it continues to track steps on my phone.  Is the life span only 1.5 years?

 

 

 

Moderator edit: subject for clarity/label 

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‎08-23-2021 10:51

‎08-23-2021 10:51

Hello @bookworm45 and welcome to the Help forum.  Since your Charge 3 is counting steps, have you tried any of the troubleshooting steps listed in the Charge 3 manual?  When you say nothing lights up, does that include not lighting up after tapping?  Have you accidentally set your screen wake to manual?

 

I am also moving this to the Other Charge Tracker forum to keep things organized. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎08-23-2021 11:02 - last edited on ‎02-21-2024 07:34 by Fitbit Moderator

In response to LZeeW

‎08-23-2021 11:02 - last edited on ‎02-21-2024 07:34 by Fitbit Moderator

Hello @bookworm45. Welcome to the community forums. @LZeeW Nice to see you around and thanks for your input. 

@bookworm45 Besides the information that was shared on the post above, I'd like to let you know that if the display of your Charge 3 isn't working or turning on, please make sure to review the suggested tips in this thread: Check here for help with Charge 3 screen issues.

Regarding your question, take into consideration that normal wear and tear from everyday wear is expected with trackers. 

Wilson M. | Community Moderator, Fitbit.
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