Charge 3 isn't receiving text notifications

[EvaBudo]

My charge 3 won’t notify me that I received a text message. It works when I receive email, WhatsApp or messenger message but not a text message. I have all notifications turned on, I tried rebooting Fitbit and my phone. 

Moderator edit: subject for clarity

[WilsonFitbit · Accepted solution]

Hello @EvaBudo. Welcome to the community forums! 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, I'd recommend trying to set up text notifications one more time and please make sure to follow all the suggested steps in this help article: How do I get notifications from my phone on my Fitbit device?

Hope this helps. 

[EvaBudo]

Thank you very much for getting back to me. It worked! I had “show previews” under messages set to “never” instead of “always”. Thanks you again. Have a nice day. 

[WilsonFitbit]

@EvaBudo Great to hear that it worked! 

Have a great day too!