Charge 3 issues

[Ethanjohnston]

I had my charge 3 for about a month. Then one day I disconnected my fit bit by accident after going swimming by turning off blue tooth. It had been working fine after swimming all the way up to the point when I disconnected it. It was at 50% battery and blue tooth had only been off for about a minute. It wouldn’t reconnect I tried multiple times it will not reset and the screen is always black. There is no vibration or anything so I decided to try and charge it. I came back after plugging it in about 5 minutes later went to pick it up just to find it was extremely hot and almost burnt my hand it’s safe to say at this point it’s broken and I plan on returning it. The charge three worked really well and I liked it a lot till it broke for no apparent reason. It was a waste of my money and after reading some other problems people had with it I think it’s safe to say the charge 3 is overloaded with problems and you should buy a different model smart watch.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ethanjohnston.

I appreciate your participation in the Forums and sharing your experience with Charge 3. I am sorry to hear about the issues you've had with your device and appreciate your feedback. Our team is always working on our products and services, and your comments are always welcome. 

I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

By the way, I've moved your post to Charge 3 board so we can keep our forums organized.

Let me know if you have any questions.