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Charge 3 keeps freezing

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‎01-16-2023 11:49 - last edited on ‎01-16-2023 14:53 by Fitbit Moderator

‎01-16-2023 11:49 - last edited on ‎01-16-2023 14:53 by Fitbit Moderator

Every day it freezes at the exact same number. I followed FitBit’s instructions on what to do and it didn’t help. It’s not the app, it’s the actual device. Eventually it’s been unfreezing by itself but it’s not doing that right now.

 

 

Moderator Edit: Clarified subject

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‎01-16-2023 14:53 - edited ‎06-13-2023 09:56

‎01-16-2023 14:53 - edited ‎06-13-2023 09:56

Hi there, @Donnacansing. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Charge 3 before posting here. 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Maria | Community Moderator, Fitbit


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