Charge 3 keeps shutting off

[mmarkey01]

My charge 3 started shutting its self off, I plug it in to the charger and the little smiley face shows up and she is fully charged. I put her back on and she shuts her self back down within minutes of being taken off of the charger. This just started doing this after my iPhone updated the IOS

[Rich_Laue]

Have you tried restarting of the Charge 3

[LiliyaFitbit]

Welcome to the Fitbit Community, @mmarkey01. It's nice to see you around, @Rich_Laue. 

@mmarkey01 I am sorry to hear your Fitbit Charge 3 started shutting itself off. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend doing the following: 

1. Change a clock face: How do I change the clock face on my Fitbit device? 
2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?

@Rich_Laue thank you for your support!

Let me know how it goes, I'll be around. 

[mmarkey01]

That was one of the first things I tried and it didn’t work.
I also uninstalled the app and removed the blue tooth connection then reinstalled as if it was new and it still shuts itself off. Now as soon as you take it off the charger it shuts down.
So now it isn’t worth anything to me as I can’t walk around while being hooked to an electrical outlet.
I have no idea what else to try. But I do know all of this started right after the last Apple OS update.
Please help. Thank you
She’ll

Sent from my iPhone

[LiliyaFitbit]

Hi @mmarkey01, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I recommend performing a long restart. To do so:

1. Connect the device to the charging cable.
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Keep me posted on the outcome. 

[mmarkey01]

Yes I did everything everyone suggested. What I have found is a work around. It is something with the sync that is shutting her down. So I shut off auto sync and disabled the Bluetooth and am now doing manual sync and enabling Bluetooth after I hook her up to the charger. And it’s works. Something got broken when apple update their OS to 13.5

[Piggy]

When it happened to me, I changed the clock face an boom the display is back on. 

It's not ideal, but it worked for me a few times so far. 

[LiliyaFitbit]

Thank you for your reply, @mmarkey01. It's nice to see you again in our Community Forums, @Piggy.

I am glad to hear that you were able to resolve the issue. Thank you for sharing the steps you tried and workarounds. I have forwarded your comments to our team and hope this error will be resolved soon. I appreciate your time and feedback as this helps us to keep improving. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums! I'll be around if you have any questions.