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Charge 3 losing time

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‎04-01-2021 02:37 - last edited on ‎04-01-2021 04:07 by Fitbit Moderator

‎04-01-2021 02:37 - last edited on ‎04-01-2021 04:07 by Fitbit Moderator

Anybody have any issues with their charge 3 losing time?!! Weird one I know! 

Time on watch currently says 10.23 and time on phone says 10.36... was synced yesterday mid afternoon and watch jumps to the right time as soon as synced but then loses time!

 

 

Moderator edit: subject for clarity

 

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‎04-01-2021 04:10 - last edited on ‎08-16-2024 04:39 by Fitbit Moderator

‎04-01-2021 04:10 - last edited on ‎08-16-2024 04:39 by Fitbit Moderator

Hello @AJ4321 Welcome to the community forums. 

Thank you for the information and I'm very sorry for the experience. If the inconvenience persists, I recommend making sure that the time zone setting is correct. For more information, please check: How do I change the time on my Fitbit device?

If that doesn't help, my best recommendation is to try to perform a restart to see if that refreshes the performance of your Charge 3. You can do this, by following the steps here: How do I restart my Fitbit device?

Hope this helps! 

Wilson M. | Community Moderator, Fitbit.
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