Charge 3 missing pixels on the screen

[Megmeg90]

My Fitbit Charge 3 has started developing lines of missing pixels on its face. I bought the device in May of 2019 and have tried changing the clock face and resetting it (holding for up 10 15 seconds), but no results. What else should I try?

Moderator edit: updated subject for clarity

[SunsetRunner · Accepted solution]

Contact Customer Support.

[MarreFitbit]

Hi there @Megmeg90, welcome to the Community Forums. Thanks for taking the time to restart your Charge 3 and changing the clock face in order to fix the screen prior to contacting us. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 😉

Thanks for your suggestion @SunsetRunner.

I'll be around if there's anything else I may do to help you.

[BeckyBex81]

Hello Maria 

I too am having issues with my charge 3 screen, it has lost its pixels at the top of the screen.

I love my charge 3 and have had no problems up until now. 

kind regards 

Becky